Cross rate center porting primer
End-User Documentation to explain Cross Rate Center Porting
This documentation was created (originally in Power Point format) to give multiple teams - customer services representatives, project managers, sales associates - a thorough understanding of Cross Rate Center Porting or CRCP. CRCP was a new functionality being added across all commercial phone service platforms at an area telecom company. The slideshow below includes excerpts. You can download the complete document as a PDF.
This documentation was created (originally in Power Point format) to give multiple teams - customer services representatives, project managers, sales associates - a thorough understanding of Cross Rate Center Porting or CRCP. CRCP was a new functionality being added across all commercial phone service platforms at an area telecom company. The slideshow below includes excerpts. You can download the complete document as a PDF.
| CRCP Primer.pdf |
HOW TO PROGRAM ONSCREEN ENTERTAINMENT MENU OPTIONS
This is an update of training materials I received for a separate temporary assignment at Comcast. I was responsible for programming the on-demand menu options. I felt the instructions could use a bit more detail for the sake of clarity. So in my off hours I updated the Power Point to make onboarding easier for my successors. I added the "Step," "Key Point," and "Result" designations with corresponding screens and color coding to make the process as clear as possible.
The database is massive and it was essential to create the correct links for descriptions and art to ensure customers knew the full range of their options and actually received what they selected. You can download the complete document as a PDF.
The database is massive and it was essential to create the correct links for descriptions and art to ensure customers knew the full range of their options and actually received what they selected. You can download the complete document as a PDF.
| How to program on-demand menu options.pdf |